Our Privacy Policy
At the Walkers Arms Hotel, we are committed to protecting the privacy and security of your personally
identifiable information (“PII”) in accordance with accepted privacy principles as described in this policy.
This policy was last adjusted on 1st May 2024.
We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to
this privacy policy will be posted prior to their implementation. Questions regarding this policy should be
emailed to privacy@deangroup.com.au
What information we collect:
We only record PII and other information that we reasonably require to do business with you.
In an effort to keep our service as simple and easy as possible, we do not create, use or store profiles of our
customers other than for the purposes of our accommodation or dining correspondence (see details below).
We collect PII when you:
Make a booking. We collect your full name, email address, phone number and guest/diner details each time
you make a booking with Walkers Arms Hotel. We will also collect credit card information, including card
number, card type, security number, cardholder name, expiry date and issuing bank to pay for services
purchased through Walkers Arms Hotel.
Subscribe to our Walkers Arms Hotel newsletter. We collect email addresses, names, city of residence and
communications preferences from people who elect to subscribe to the Walkers Arms Hotel newsletter.
Participate in surveys, promotions and competition information. Occasionally, we may offer site visitors or
newsletter recipients an opportunity to participate in a survey, promotion or competition. The PII we collect
when you participate in a survey, promotion or competition may include your full name, email address,
telephone number and street address.
Are involved in a card payment dispute. If a card payment occurring on our site is disputed, we may request
from the supplier of the booked service a copy of the photo ID and other check-in details provided to them.
This information may be used by us in connection with the dispute.
Contact Walkers Arms Hotel. We collect PII such as your full name, email address and/or telephone number
and feedback whenever you submit an enquiry or suggestion, provide feedback or comments or request
assistance with a booking.
How we use your information:We use your PII only for the purpose of providing our services and communicating with you in relation to
bookings and deals.
Ease of booking. We will create a profile for you with your basic details, this is done to reduce the information
required next time you make a booking. Your full name, email address, phone number, credit card type, and
name on card are the only details stored.
Communication – What’s on! We will only send Walkers Arms Hotel newsletters to people that have opted in
to receive them. Our newsletters provide information about deals which are deemed to be valuable to our
customers, and will occasionally offer incentives for completing surveys or participating in competitions or
promotions. We use the individual preferences provided to us by newsletter subscribers and their interactions
within our newsletters and site to tailor the relevance of our newsletter content. Subscription to our
newsletter occurs either through a user requesting to add their email address in the subscribe box that
appears on the Walkers Arms Hotel website, during the booking process, or entering a competition that
requires subscription to our email list.
*Our newsletters may contain paid advertising material.
Bookings. Information collected when you purchase or book any of the services at the Walkers Arms Hotel is
used to charge your credit card and deliver your booking confirmation electronically. We may contact you
about your booking with related offers from us we think may be of interest to you. We may also contact you
about your experience/stay for customer service and feedback purposes, or to make any changes or
cancellations to your booking.
Feedback/Responses. We will use your email address and/or telephone number to contact you when you
submit a question or suggestion.
Who we share your information with:
We do not disclose any information about customer bookings to anyone other than the customer or persons
who can verify they are authorised by the customer in relation to the booking, except in the following
circumstances:
Service providers: We work with online payment gateway and fraud detection providers to enable secure
credit card transactions on Walkers Arms Hotel. We provide credit card information (where applicable)
relating to bookings to enable them to process and screen the payment on our behalf. We work with a third
party email service provider to facilitate our newsletter marketing campaigns using the information described
in this policy. They are not permitted to use your email address or share personal information for any other
purpose.
Legal obligations: We may be required by law to disclose your PII. We may also disclose information against
someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to
others.
How you control and access your information:
We believe that site visitors and customers should have control over the collection and use of their PII. If at
any time you would like to either change your email address with us, update your newsletter preferences or
unsubscribe from our newsletter you can:
Send an email to privacy@deangroup.com.au advising that you would like to unsubscribe, change your
preferences or change your email address. Be sure to include details of your old and new email addresses for
changes
If at any time you want to enquire about any of your PII that we store, please contact us.
How we protect your information:
To ensure the confidentiality of your PII, we use leading security technology and procedures that are regularly
reviewed and updated.
We will never ask you to send us credit card information by email and we never store any “cvv” credit card
security numbers.
Booking over the phone:
Remember that you can contact us on 08 83448022 if you are more comfortable providing your credit card
details over the phone.
More information
Contact us if you’d like any more information about how we protect your personal information.
Walkers Arms Pty Ltd | ABN 19 779 818 495 | Walkers Arms Hotel | www.walkersarms.com.au